09bet's Privacy Policy — Your Information Is Protected

09bet ("we", "our", or "platform") is a safe and reliable online gaming service. This Privacy Policy ("Policy") describes what personal information we collect when you use our website 09bet.mom, how we use that information, who we share it with, and how we keep it secure.

This Policy applies to all our services, products, and features. By using our platform, you are considered to have consented to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

Our services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.

We may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport — for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Information you provide to our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Logs of your activity on our platform (login times, game play history, bet placement records)
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction confirmations from payment processors
• Self-exclusion or limit-related information from responsible gaming organisations

09bet uses your personal information for the following purposes:

3.1 Account Management & Service Delivery

We use your information to create and manage your account, process transactions (deposits and withdrawals), provide bonuses and promotional offers, and maintain your gaming history.

3.2 Identity Verification & Security

We verify your identity to prevent fraud, money laundering, and unauthorised access. This keeps our platform secure and protects the interests of all users.

3.3 Customer Service & Support

We use your information to help resolve your enquiries, complaints, or issues. Our support team provides service in Bengali and English via 24/7 live chat and email ([email protected]).

3.4 Responsible Gaming

We monitor your gaming behaviour to identify potentially problematic gaming patterns and to provide responsible gaming tools and support.

3.5 Compliance with Legal Obligations

We are legally required to ensure compliance with applicable laws and regulations and to provide information in response to lawful requests from competent authorities.

3.6 Platform Improvement

By analysing your usage patterns, we improve the quality of our services, add new features, and make the user experience simpler and more enjoyable.

09bet does not sell your personal information. However, we may share information on a limited basis with third parties in the following circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners — solely to complete transactions.
• Identity verification services: With organisations engaged to complete the KYC (Know Your Customer) process.
• Technology service providers: Our trusted partners providing cloud hosting, data analytics, and cybersecurity services — who are bound by confidentiality agreements with us.
• Legal obligations: In response to court orders or lawful requests from government or regulatory authorities.
• Business transfers: If our business is merged, acquired, or restructured, necessary information may be shared with the relevant parties.

All our third-party partners are required to adhere to data protection standards consistent with this Policy.

We use cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the platform — login status, session management, and security.
• Functional cookies: To remember your preferences such as language selection and display settings.
• Analytical cookies: To analyse usage patterns on our platform and improve services.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

6.1 Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Some information may be retained after account closure if required to fulfil legal obligations, resolve disputes, or enforce our agreements.

6.2 Security Measures

09bet is committed to protecting your information. We take the following technical and organisational measures:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Use of database encryption and secure server infrastructure.
• Two-Factor Authentication facility.
• Regular security audits and vulnerability assessments.
• Strict role-based access controls on data — only authorised staff can view the information they need.
• Data protection training for all staff.

However, no method on the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

As a user of the 09bet platform, you have the following rights:

To exercise these rights or for any questions, email us at [email protected]. We will respond to your request within the timeframe set by applicable law.

Our technology infrastructure may use servers located in various countries. This means your personal information may be transferred to and stored outside Bangladesh. Wherever data is transferred, we ensure that appropriate safeguards — such as legally binding contracts or comparable data protection standards — remain in place.

09bet's services are strictly for users aged 21 and above. We do not intentionally collect any personal information from minors. If we believe a user is under 21, we will immediately suspend their account and delete any information collected. If you believe a minor is using our platform, please notify us immediately at [email protected].

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. Continued use of the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend that you review this page regularly.